Coveo Partners with Etherios on Salesforce Services
July 7, 2015
Professional services firm Etherios is teaming up with Coveo in a joint mission to add even more value to customers’ Salesforce platforms, we learn from “Etherios and Coveo Announce Strategic Alliance” at Yahoo Finance. Etherios is a proud Salesforce Platinum Partner. The press release tells us:
“Coveo connects information from across a company’s IT ecosystem of record and delivers the knowledge that matters to customers and agents in context. Coveo for Salesforce – Communities Edition helps customers solve their own cases by proactively offering case-resolving knowledge suggestions, and Coveo for Salesforce – Service Cloud Edition allows customer support agents to upskill as they engage customers by injecting case-resolving content and experts into the Salesforce UI as they work.
“Etherios provides customers with consulting and implementation services in the areas of Sales, Customer Service, Field Service and IoT [Internet of Things]. … Etherios capabilities span operational strategy, business process, technical design and implementation expertise.”
Founded in 2005, Coveo leverages search technology to boost users’ skills, knowledge, and proficiency while supplying tools for collaboration and self-service. The company maintains offices in the U.S. (SanMateo, CA), the Netherlands, and Quebec.
A division of Digi International, Etherios launched in 2008 specifically to supply cloud-based tools for Salesforce users. They prefer to inhabit the cutting edge, and operate out of Chicago, Dallas, and San Francisco.
Cynthia Murrell, July 7, 2015
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
SharePoint Server 2016 Details Released
May 12, 2015
Some details about the rollout of SharePoint Server 2016 were revealed at the much-anticipated Ignite event in Chicago last week. Microsoft now commits to being on track with the project, making a public beta available in fourth quarter of this year, and “release candidate” and “general availability” versions to follow. Read more in the Redmond Magazine article, “SharePoint Server 2016 Roadmap Highlighted at Ignite Event.”
The article addresses the tension between cloud and on-premises versions:
“While Microsoft has been developing the product based on its cloud learnings, namely SharePoint Online as part of its Office 365 services, those cloud-inspired features eventually will make their way back into the server product. The capabilities that don’t make it into the server will be offered as Office 365 services that can be leveraged by premises-based systems.”
It appears that the delayed timeline may be a “worst case scenario” measure, and that the release could happen earlier. After all, it is better for customers to be prepared for the worst and be pleasantly surprised. To stay in touch with the latest news regarding features and timeline, keep an eye on ArnoldIT.com, specifically the SharePoint feed. Stephen E. Arnold is a longtime leader in search and serves as a great resource for individuals who need access to the latest SharePoint news at a glance.
Emily Rae Aldridge, May 12, 2015
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
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