Coveo Wins a Stevie. Congrats Coveo. What Is a Stevie?
July 21, 2016
The article titled Coveo Sweeps Early 2016 Awards Programs on Coveo promotes some of the many honors and recognitions that the Coveo company and its apps have earned. Among these is the Gold Stevie Award they earned for Sales and Customer Service through Coveo Reveal. The article details the competition for this prestigious yet unknown award,
“More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging.”
Coveo Reveal is the first cloud-based, machine leaning search platform for the enterprise. Its main users are customer service professionals, who are able to gain a stronger understanding of areas that can be improved in the overall search process. No surprise that it is winning awards, but we are unfamiliar with this Stevie recognition. According to the American Stevie Awards website, the award has been around since 2002 is named Stevie as in Stephen after the Greek derivation: “crowned.”
Chelsea Kerwin, July 21, 2016
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
There is a Louisville, Kentucky Hidden Web/Dark
Web meet up on July 26, 2016.
Information is at this link: http://bit.ly/29tVKpx.
Coveo Lauds Itself for Growth, Innovation, and Industry Awards
February 16, 2016
The article on EIN News titled Coveo Achieves Another Record-Breaking Quarter and Calendar Year of Rapid Growth discusses the search companies growth and recognition in a nakedly self-congratulating post. In 2015, Coveo released both Coveo Cloud, a streamlined search-as-a-service, and Coveo Reveal, a self-learning search service aimed at understanding intent to ensure improved accuracy and relevance in search results. The article states,
“The company expanded its SI ecosystem with several leading CRM and Customer Community system integrators, including Appirio, Bluewolf, Cloud Sherpas, Etherios, NTT Data Cloud Services and Vertiba. Exiting 2015, Coveo had in excess of 100 certified SI partners… Coveo for Sitecore was named as a 2015 CUSTOMER Magazine Product of the Year Award winner, marking the fourth consecutive year that Coveo has won this award (In January of 2015 Coveo received its fifth consecutive CUSTOMER Magazine product of the year award…)”
So just how big was that fish Coveo caught? The private company reports a “record breaking quarter” lists any number of current projects and industry recognitions. According to the article, the company now has a total amount of financing of $75 million. 2015 was clearly a very good year, particularly in the financial services market. What company can resist patting itself on the back?
Chelsea Kerwin, February 16, 2016
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
Coveo Touts Secure, Intelligent Cloud Search
October 19, 2015
Security is a perpetual concern, especially for those who work in the cloud. Enterprise search firm Coveo want us to know they take security very seriously. Their press release, “Coveo Completes Security Evaluation for cloud-Based Intelligent Search Offerings,” is posted at MarketWatch. The question is, “What does secure mean?” The definition may depend on one’s knowledge of the exploit world.
The write-up states:
“Marking its commitment to be the most secure intelligent search provider in the marketplace, Coveo announced that it has completed a comprehensive evaluation of data security and compliance procedures and processes. Coveo engaged with Brightline CPAs & Associates, which conducted a series of tests to evaluate the effectiveness of operations and controls that address data integrity and security. With data security threats on the rise across various industries and around the world, Coveo recognizes how important it is to provide clients of its cloud, intelligent search offerings with the highest security standards. Over the years, Coveo has implemented a set of industry-standard operations, infrastructure and services to ensure the integrity and privacy of customer data, including:
— SOC II and SOC I examinations
— Strong logical and physical access controls
— Systematic application and source code scanning
— Comprehensive background checks on all employees
— 24/7/365 live, dedicated operations and security teams
— Formal, ongoing 3rd party compliance and security reviews”
We are reminded that Coveo was recently named “most innovative leader” for the second year running in the Gartner Enterprise Search Magic Quadrant, with that report lauding the company’s “unusually rich security functions.” Founded in 2005, Coveo maintains offices in the U.S. (SanMateo, CA), the Netherlands, and Quebec.
Cynthia Murrell, October 19, 2015
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
Coveo: A Real Life Search Implementation Success
September 11, 2015
If we detect some serious Coveo cheerleading in this recent article found on RT Insights, that might be because the story originated at that company. Still, “How Real-Time Enterprise Search Helps Seal Financial Deals” does illustrate the advantages of consolidating data resources into a more easily-used system.
The write-up describes challenges faced by London investment firm 3i Group. The global company had been collecting an abundance of data about its clients’ deals, but was spending many worker hours retrieving that information from scattered repositories. Coveo Enterprise Search to the rescue! The platform implementation included a user-friendly UI, actionable analytics, and security measures. The article continues:
“As a result of the implementation, 3i Group reports 90 percent faster access to deal-related intelligence as well as a 20 percent reduction in staff and resources required to respond to compliance requests. 3i Group’s staff members use the platform to search across 3.66 million file share documents, 6.39 million Exchange emails, 897,000 SharePoint documents, and 107 million Enterprise Vault records. For the first time, 3i Group staff members are able to perform a single search across all of the company’s knowledge repositories by using either a browser-based interface or an integrated search interface within SharePoint. 3i Group’s compliance team was provided with a dashboard that enabled them to search and correlate content from across 3i Group’s entire data set, and quickly evaluate permissions and user access rights for every 3i Group record or knowledge asset.”
Founded in 2005, Coveo maintains offices in California and the Netherlands, with its R&D headquarters in Quebec. (The company is also hiring as of this writing.)There is no doubt that being able to reach and analyze all data from one dashboard can be a huge time-saver, especially for a large organization. Just remember that Coveo is but one of several strong options; some are even open source.
Cynthia Murrell, September 11, 2015
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
Coveo Announces Growth, Success, and an Internal Promotion
June 8, 2015
The article titled Coveo Announces Another Sequential Best Quarter as Its Intelligent Search Apps Upskill Thousands of People on Digital Journal points to increased market demand for its apps. Coveo’s mission is to aid businesses in improving people’s knowledge and ability with Search. Coveo for Salesforce offers customers a hub to resolve the issues that would typically require a customer service rep. The article explains,
“Coveo for Salesforce saw rapid adoption, particularly within the high tech and financial services industries, where mid-size to Fortune 500 organizations selected Coveo to scale customer service operations. Coveo for Salesforce – Communities Edition helps customers solve their own cases by proactively offering case-resolving knowledge suggestions and Coveo for Salesforce – Service Cloud Edition helps agents upskill as they engage customers by injecting case-resolving content and experts into the Salesforce UI as they work.”
The article also discusses the promotion of Mike Raley, currently senior director of demand generation, to VP of marketing. That makes him accountable for the company’s international marketing. The article seems like good news, what with the reported “record levels of bookings growth,” but it offers no actual revenues or information about the $30 million in venture funding the company has amassed.
Chelsea Kerwin, June 8, 2014
Sponsored by ArnoldIT.com, publisher of the CyberOSINT monograph
Give Employees the Data they Need
March 19, 2015
A classic quandary: will it take longer to reinvent a certain proverbial wheel, or to find the documentation from the last time one of your colleagues reinvented it? That all depends on your organization’s search system. An article titled “Help Employees to ‘Upskill’ with Access to Information” at DataInformed makes the case for implementing a user-friendly, efficient data-management platform. Writer Diane Berry, not coincidentally a marketing executive at enterprise-search company Coveo, emphasizes that re-covering old ground can really sap workers’ time and patience, ultimately impacting customers. Employees simply must be able to quickly and easily access all company data relevant to the task at hand if they are to do their best work. Berry explains why this is still a problem:
“Why do organizations typically struggle with implementing these strategies? It revolves around two primary reasons. The first reason is that today’s heterogeneous IT infrastructures form an ‘ecosystem of record’ – a collection of newer, cloud-based software; older, legacy systems; and data sources that silo valuable data, knowledge, and expertise. Many organizations have tried, and failed, to centralize information in a ‘system of record,’ but IT simply cannot keep up with the need to integrate systems while also constantly moving and updating data. As a result, information remains disconnected, making it difficult and time consuming to find. Access to this knowledge often requires end-users to conduct separate searches within disconnected systems, often disrupting co-workers by asking where information may be found, and – even worse – moving forward without the knowledge necessary to make sound decisions or correctly solve the problem at hand.
“The second reason is more cultural than technological. Overcoming the second roadblock requires an organization to recognize the value of information and knowledge as a key organizational asset, which requires a cultural shift in the company.”
Fair enough; she makes a good case for a robust, centralized data-management solution. But what about that “upskill” business? Best I can tell, it seems the term is not about improving skills, but about supplying employees with resources they need to maximize their existing skills. The term was a little confusing to me, but I can see how it might be catchy. After all, marketing is the author’s forte.
Cynthia Murrell, March 19, 2015
Stephen E Arnold, Publisher of CyberOSINT at www.xenky.com
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