Natural Language Processing for Facebook Messenger
September 15, 2017
In its continuing effort to evolve from a basic networking site to a platform for services, Facebook is making Messenger smarter. Silicon reports, “Facebook Bakes Natural Language Processing Messenger Platform 2.1.” The inclusion allows developers to create more functionality for organizations that wish to conduct chatbot-based business through Facebook Messenger itself, without having to utilize another site or app. Reporter Roland Moore-Colyer quotes Facebook’s Vivien Tong as he writes:
‘This first version can detect the following entities [within users’ messages]: hello, bye, thanks, date & time, location, amount of money, phone number, email and a URL. This is the first step in bringing NLP capabilities to all developers, enabling brands to scale their experiences on Messenger.’
The natural language processing capabilities come courtesy of Wit.aim a company Facebook acquired backing in 2015; its services have been available to developers for some time, but were not made native to the Messenger Platform until its latest iteration. Alongside in-built natural language processing, the overhauled Messenger Platform contains software development kits for developers to easily integrate payment services into Messenger and make it easier for to switch customer conversations from automated chatbots to human customer services.
Ah, yes, payment services are crucial, and being able to reach a real person is a sanity-saver (and a client-keeper.) Moore-Colyer notes this development is one in a series of advances for Messenger, and that Facebook’s embrace of smart tech extends to fighting terrorism within its platform.
Cynthia Murrell, September 15, 2017
Another Captain Obvious or Fanciful Thinking: Silicon Valley and the US Government in Conflict?
September 13, 2017
I read “There’s Blood In The Water In Silicon Valley.” The main idea is that Sillycon Valley is too big for its Air birds. The US government, riding its white horse and wearing its shining armor, will ride to the rescue of the citizens, nay, the country.
The write up tells me in “real news” tones:
The new corporate leviathans that used to be seen as bright new avatars of American innovation are increasingly portrayed as sinister new centers of unaccountable power, a transformation likely to have major consequences for the industry and for American politics.
There you go. “Leviathans.” “Sinister.” “Unaccountable.” “Power.”
Objective, dispassionate, the real world exposed.
The bad guys are Amazon, Facebook, Google, and any other Sillycon Valley outfits doing what companies do.
From my vantage point in the high-tech center of the mid South, I am not sure I see these outfits as doing anything different from what other big outfits do; for example:
- Big pharma and its pricing tactics
- GM and its auto engineering methods
- Too-big-to-fail banks doing their fancy dancing.
Need I go on.
The business set up in the US is not going to be changed quickly or significantly in my opinion. There are some reasons I hold this view, no matter what “real journalism” outfits asserts. Here are some of my factoids:
- The US government bureaucracy does not move quickly. Certain changes in bureaucratic behavior are slowed because of the revolving door between US government and industry, government workers interest in advancing their careers via lateral arabesques and the quest for grabbing the brass ring of the SES (senior executive service)
- Lobbyists and influencers have an old-fashioned tin-can-and-string communication method between those who pay the lobbyists and those who make the laws and, to some extent, influence how they are interpreted in US government entities
- Political considerations command the attention of those within and outside the US government. There are jobs at stake, and having Amazon shut down one of its nerve centers to move to more favorable climes is a bit of a concern in many circles.
And there are other factors ranging from those who own stock in the evil Sillycon Valley companies to the desire to get one’s kid a job at an outfit like Facebook or Google.
My thought is that outfits like Equifax may warrant more attention than the Sillycon Valley bros. But “real news” outfits set the agenda, right? Maybe. Sillycon Valley is one facet of the “business as usual” methods employed through many standard industrial code sectors.
Here’s a thought? Why not suggest that outfits like Equifax are regulated by a government agency. The Amazons, Facebooks, and Googles have lots of oversight compared to the controls placed on the US credit bureaus.
Why not ride on over to Equifax and sparkle in the sun?
Stephen E Arnold, September 13, 2017
Technology Has Consequences
September 11, 2017
If this article is any indication, companies that can replace human workers with technology have a huge advantage over others; Recode reports, “Facebook Made $188,000 per Employee Last Quarter, Four Times as Much as Google.” As bad as that makes Google look in relation to their major competitor, the article has much broader implications. Writer Rani Molla tells us:
Silicon Valley companies are more efficient at making money than traditional industries, as evidenced by net income and revenue per employee in their latest quarterly filings. …
Facebook’s efficiency is partly because software products don’t require humans at as many steps of the production and distribution process as companies creating physical objects that need to be mass produced and delivered to stores or doorsteps. Of course, even jobs formerly assigned to humans are coming under the purview of robots — so more industries could see consolidation of labor. Companies like Amazon and its brick-and-mortar counterpart Walmart have employee counts that include part-time workers and are orders of magnitude bigger than their peers, which necessarily dilutes their profit and revenue per person. As far as tech companies, their contribution to the wider economy isn’t entirely clear. Productivity in the U.S. has been flat as we struggle to measure the economic output of internet technology, whose services are largely free.
Yes, we are in the midst of a major societal transition, and no one knows exactly where it will land us. If companies continue to replace humans with technology—and why wouldn’t they?—perhaps even those who have philosophical problems with a basic universal income will eventually view it as a necessary evil.
Oh, and about that four-fold advantage Facebook seems to hold over Google? Take it with this grain of salt: Facebook’s legion of contract workers is not reflected in their employee count. The Recode article reproduces the employee and revenue numbers for nine behemoth companies, from Facebook to Twitter, so see the write-up for those details.
Cynthia Murrell, September 11, 2017
Facebook Unapologetic About Spy Tool
September 6, 2017
At what point does a company or industry hold too much power? That is exactly what a recent TNW article examined. According to the site, Facebook has unleashed an early spying tool to identify and then eradicate competition. Many examples of how Facebook has done this in the past, stealing such features as Stories or upcoming Bonfire, from start-ups, are listed as proof of the growing power the social media giant possesses.
But it doesn’t stop there.
Amazon, Microsoft, Apple, and others all wield the same sort of power over smaller competitors. While the power shift isn’t revolutionary at its surface — offline businesses held the same sort of power for decades, and some still do — it’s the speed at which online companies grow, becoming ever-more-powerful, that makes it worth taking notice of.
With just a handful of companies (Google, Facebook, Apple primarily) holding so much revenue power in the global economy, it is important for us not to just gloss over these practices. What the future will hold for new companies with bold, new ideas is daunting, at the very least.
Catherine Lamsfuss, September 6, 2017
Watson IBMs Only Chance at Avoiding Extinction
September 1, 2017
IBM is facing a massive problem as stock prices continue to drop – they aren’t relevant anymore. While new companies like Amazon and Facebook, along with fellow oldies Apple and Google, continue to grow in popularity and revenue, IBM is slowly but surely falling behind.
Forbes got straight to the point, recently, telling IBM to ‘go big or go home’. Their advice?
Rometty should aggressively rebrand IBM by simply naming it after the one thing in which IBM remains a market leader – Watson. All efforts in the cloud should be geared towards not just acting as a service provider but differentiating IBM by tailoring Watson’s services to the given client’s data so it can augment their decision-making. While they’re at it they can rename their cloud effort Watson Cloud.
Continuing with Forbes analysis of IBM’s situation, at the end of the day if the average millennial, I mean American, can’t use their AI technology in their day-to-day lives, they don’t care about it. The end. For IBM to catch up with the pack they must start routing their resources and attention to expanding Watson – and quickly.
Catherine Lamsfuss, September 1, 2017
Gaze into the Search Crystal Ball
August 17, 2017
The way we consume Internet content has drastically changed. We are no longer tethered to hulking desk top computers, instead we can browse the Web as easily as drive a car. It goes without saying that the way we search and consume content will change. We have already seen changes, such as more ads appearing on movie, social media, and news Web sites. Google Answers and Google My Business are also affecting how we access content without needing to visit a Web site. Entrepreneur shares predictions for search and content in the article, “How Changes To The Way We Search Will Impact Businesses.”
While the majority of us still type our search queries, the rise of digital assistants has made vocal search gain traction. Vocal search means that we are using natural language to ask digital assistants queries. This is actually better for search results, because we tend to simplify questions when we talk and search engines like simple search queries. Digital assistants also change how we interact/consume our information. Instead of delving into the results ourselves, we rely on a third-party device to provide it to us. It will also change how we shop, especially if Amazon or another shopping site has a digital assistant.
Users are also seeking out an “everything-in platform,” where all the services they need from payments, shopping, and even ordering a sandwich are in one application.
Facebook Instant Articles and Google AMP don’t take users too far away from the originating platform source, enabling them to return to whatever they were doing before something caught their eye. Solutions like Facebook Store integrate products for an in-platform shopping experience, tightening the gap between product discovery and purchase, while directing users away from Google’s fairly limitless shopping mall of possibilities.
Hyper-personalization might be the creepiest and have the most impact. Search engines already gather information about us from our queries and then target us with related ads. However, it can get even worse with beacon technology that can track and recommend services/products to us based on a store we just visited or where we are traveling too. It will be the capitalist version of Big Brother.
Whitney Grace, August 17, 2017
Bannon Threatens Antitrust on Google and Facebook
August 15, 2017
During a time when the left and right seem further apart than ever before an odd, unexpected leak from within the white house has emerged. According to The Atlantic,
Steve Bannon, the chief strategist to President Donald Trump, believes Facebook and Google should be regulated as public utilities, according to an anonymously sourced report in The Intercept. This means they would get treated less like a book publisher and more like a telephone company. The government would shorten their leash, treating them as privately owned firms that provide an important public service.
Previously, only the far left has voiced such opinions making this questionable. Are the motives altruistic or monetary in nature? If such a move actually were to happen the way business is done at Google and Facebook would drastically change.
The article goes on to point out why and how Bannon’s musings on tech giants will never happen under the current administration, but regardless of one’s political ways, the fact that antitrust and online giants are being discussed together might signal the end of an era.
Catherine Lamsfuss, August 15, 2017
Me Too Innovation Is Real News. Is It?
August 14, 2017
I saw links to a Wall Street Journal write up titled “In Tech, Imitation Is the New Innovation.” To view the document, you will have to [a] buy a dead tree version of the paper, [b] borrow one from a friendly neighbor or a low rise office building with newspapers scattered inside the entrance because who arrives when one can be on vacation, or [c] pay for an online subscription to one of the outfits wanting the US government to bail the newspaper companies out. (Is this an imitation of the Chrysler and GM bailouts? May be, may be.) You can find the story on page A-1 with a jump to page A-8 in the August 10, 2017 edition.
The main point of the write up is that the titans of Silicon Valley have run out of ideas. In order to get new ideas, the companies copy other companies. If the task of copying is tough, the big company may buy the outfit with the idea. Think how well that has worked out for Dodge Ball.
The focus of the write up is the general inability of the titans to come up with new ideas that capture eyeballs. Facebook is the focus, but I think of Google as one of the premier companies using piggyback innovation.
An interesting example of quasi innovation is the Google patent application 2017/0228436 A1, which is a continuation of a patent series reaching back seven years to 2019. The seven year old patent itself nods its head to a Korean patent dating from 2002. The August 2017 patent application reaches back 15 years.
The idea of “standing on the shoulders of giants” romanticizes the fact that coming up with something that captures users is difficult. Very difficult.
What strikes me as “Providing Results to Parameterless Search Queries” is that Google’s “invention” is similar to the “me too” approach to creating something new referenced in the Wall Street Journal write up. Facebook is doing what seems “natural.” Imitation is natural because the original “good idea” cooked up at Harvard needs oomph. Data enables refinement of ideas that may be decades old.
Innovation is less about innovation by copying or acquiring. Innovation is now a way to exploit comprehensive data.
Stephen E Arnold, August 14, 2017
Free Content Destroying Print Media
August 8, 2017
Today’s generation has no concept of having to wait for the day’s top stories till the newspaper is delivered. If they want to know something (or even they don’t) they simply turn on their Smart phone, tablet or even watch! With news stories available 24/7 with automatic alerts, most people under thirty can’t possibly fathom paying for it.
It almost wasn’t that way. According to Poynter,
In the 1990s, a cantankerous, bottom-line-obsessed and visionary Tribune Company executive named Charles Brumback pushed something that was called The New Century News Network. The top print news organizations, including The New York Times, The Washington Post and Times-Mirror would form a network in which they’d house their content online and charge for it. Members would get paid based on usage. They even started a newswire that was similar to what we know as Google News.
Unfortunately, the heads of print media couldn’t see the future and how their pockets would be deflated due to the giving away of their content to online giants such as Facebook and Yahoo and Google.
Now, these same short-sighted network bigwigs are wanting Congress to intervene on their behalf. As the article points out, “running to Congress seems belated and impotent.”
Catherine Lamsfuss, August 8, 2017
Lest Chinese Conglomerates Forget
August 4, 2017
Alphabet, the parent company of Google last week was fined $2.7 billion for abusing its position in search engine results. This should provide Chinese companies with global ambitions a precursor on what lies ahead for them.
In an editorial published by China Daily and titled Google’s Fine a Reminder, the author says:
Fining of Google should remind Chinese enterprises intent on going global that they should abide by local laws and regulations to avoid possible economic losses resulting from any malpractices and wrongdoings.
China is a closed ecosystem where Google, Facebook, Apple, or Amazon have absolute no dominance unlike in rest of the economies. Here, homegrown companies rule the roost. However, with burgeoning profits fuelled by domestic consumption, the Chinese companies are looking to expand to other markets.
With a reputation of lofting rules, Google getting fined by EU regulators should tell Chinese companies if they break the law of the land, expect being penalized, heavily.
Vishal Ingole, August 4, 2017
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