Modern Management Method and Modern Pricing Plan
September 25, 2025
Sadly I am a dinobaby and too old and stupid to use smart software to create really wonderful short blog posts.
Despite the sudden drop in quantity and quality in my newsfeed outputs, one of my team spotted a blog post titled “Slack Is Extorting Us with a $195K/Year Bill Increase.” Slack is, I believe, a unit of Salesforce. That firm is in the digital Rolodex business. Over the years, Salesforce has dabbled with software to help sales professionals focus. The effort was part of Salesforce’s attention retention push. Now Salesforce is into collaborative tools for professionals engaged in other organizational functions. The pointy end of the “force” is smart software. The leadership of Salesforce has spoken about the importance of AI and suggested that other firms’ collaboration software is not keeping up with Slack.
A forward-leaning team of deciders reaches agreement about pricing. The alpha dog is thrilled with the idea of a price hike. The beta buddies are less enthusiastic. But it is accounting job to collect on booked but unpaid revenue. The AI system called Venice produced this illustration.
The write up says:
For nearly 11 years, Hack Club – a nonprofit that provides coding education and community to teenagers worldwide – has used Slack as the tool for communication. We weren’t freeloaders. A few years ago, when Slack transitioned us from their free nonprofit plan to a $5,000/year arrangement, we happily paid. It was reasonable, and we valued the service they provided to our community.
The “attention” grabber in this blog post is this paragraph:
However, two days ago, Slack reached out to us and said that if we don’t agree to pay an extra $50k this week and $200k a year, they’ll deactivate our Slack workspace and delete all of our message history.
I think there is a hint of a threat to the Salesforce customer. I am probably incorrect. Salesforce is popular, and it is owned by a high profile outfit embracing attention and AI. Assume that the cited passage reflects how the customer understood the invoice and its 3,000 percent plus increase and the possible threat. My question is, “What type of management process is at work at Salesforce / Slack?”
Here are my thoughts. Please, remember that I am a dinobaby and generally clueless about modern management methods used to establish pricing.
- Salesforce has put pressure on Slack to improve its revenue quickly. The Slack professionals knee jerked and boosted bills to outfits likely to pay up and keep quiet. Thus, the Hack Club received a big bill. Do this enough times and you can demonstrate more revenue, even though it may be unpaid. Let the bean counters work to get the money. I wonder if this is passive resistance from Slack toward Salesforce’s leadership? Oh, of course not.
- Salesforce’s pushes for attention and AI are not pumping the big bucks Salesforce needs to avoid the negative consequences of missing financial projections. Bad things happen when this occurs.
- Salesforce / Slack are operating in a fog of unknowing. The hope for big payoffs from attention and AI are slow to materialize. The spreadsheet fever that justifies massive investments in AI is yielding to some basic financial realities: Customers are buying. Sticking AI into communications is not a home run for Slack users, and it may not be for the lucky bean counters who have to collect on the invoices for booked but unpaid revenue.
The write up states:
Anyway, we’re moving to Mattermost. This experience has taught us that owning your data is incredibly important, and if you’re a small business especially, then I’d advise you move away too.
Salesforce / Slack loses a customer and the costs associated with handling data for what appears to be a lower priority and lower value customer.
Modern management methods are logical and effective. Never has a dinobaby learned so much about today’s corporate tactics than I have from my reading about outfits like Salesforce / and Slack.
Stephen E Arnold, September 25, 2025
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