Supermarket Snitches: Old-Time Methods Are Back
September 5, 2025
So much for AI and fancy cyber-security systems. One UK grocery chain has found a more efficient way to deal with petty theft—pay people to rat out others. BBC reports, “Iceland Offers £1 Reward for Reporting Shoplifters.” (Not to be confused with the country, this Iceland is a British supermarket chain.) Business reporter Charlotte Edwards tells us shoplifting is a growing problem for grocery stores and pharmacies. She writes:
“Victims minister Alex Davies-Jones told BBC Radio 4’s Today programme on Monday that shoplifting had ‘got out of hand’ in the UK. … According to the Office for National Statistics, police recorded 530,643 shoplifting offences in the year to March 2025. That is a 20% increase from 444,022 in the previous year, and the highest figure since current recording practices began in 2002-03.”
Amazing what economic uncertainty will do. In response, the government plans to put thousands more police officers on neighborhood patrols by next spring. Perhaps encouraging shoppers to keep their eyes peeled will help. We learn:
“Supermarket chain Iceland will financially reward customers who report incidents of shoplifting, as part of efforts to tackle rising levels of retail theft. The firm’s executive chairman, Richard Walker, said that shoppers who alert staff to a theft in progress will receive a £1 credit on their Iceland Bonus Card. The company estimates that shoplifting costs its business around £20m each year. Mr Walker said this figure not only impacts the company’s bottom line but also limits its ability to reduce prices and reinvest in staff wages. Iceland told the BBC that the shoplifters do not necessarily need to be apprehended for customers to receive the £1 reward but will need to be reported and verified.”
How, exactly, they will be verified is left unexplained. Perhaps that is the role for advanced security systems. Totally worth it. Walker emphasizes customers should not try to apprehend shoplifters, just report them. Surely no one will get that twisted. But with one pound sterling equal to $1.35 USD, we wonder: is that enough incentive to pull the phone out of one’s pocket?
Technology is less effective than snitching.
Cynthia Murrell, September 5, 2025
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