IBM CEO Replaces Human HR Workers with AskHR AI
May 21, 2025
An IBM professional asks the smart AI system, “Have I been terminated?” What if the smart software hallucinates? Yeah, surprise!
Which employees are the best to replace with AI? For IBM, ironically, it is the ones with “Human” in their title. Entrepreneur reports, “IBM Replaced Hundreds of HR Workers with AI, According to Its CEO.” But not to worry, the firm actually hired workers in other areas. We learn:
“IBM CEO Arvind Krishna told The Wall Street Journal … that the tech giant had tapped into AI to take over the work of several hundred human resources employees. However, IBM’s workforce expanded instead of shrinking—the company used the resources freed up by the layoffs to hire more programmers and salespeople. ‘Our total employment has actually gone up, because what [AI] does is it gives you more investment to put into other areas,’ Krishna told The Journal. Krishna specified that those ‘other areas’ included software engineering, marketing, and sales or roles focused on ‘critical thinking,’ where employees ‘face up or against other humans, as opposed to just doing rote process work.’”
Yes, the tech giant decided to dump those touchy feely types in personnel. Who need human sensitivity with issues like vacations, medical benefits, discrimination claims, or potential lawsuits? That is all just rote process work, right? The AskHR agent can handle it.
According to Wedbush analyst Dan Ives, IBM is just getting started on its metamorphosis into an AI company. What does that mean for humans in other departments? Will their jobs begin to go the way of their former colleagues’ in HR? If so, who would they complain to? Watson, are you on the job?
Cynthia Murrell, May 21, 2025
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