Criticism of Google Search in the Enterprise

March 4, 2009

A happy quack to the reader who sent me a link to Bexhuff.com’s article “Why Google Will Never Be Good At Enterprise Search” here. The author did a good job of identifying the specific items of information available about users within an enterprise. For me, the most interesting comment in the write up was:

Don’t just help people find information; help them find somebody who understands what the information means.

Several of the comments were on point as well. This post makes clear that the consultant asserting that enterprise search is stable is essentially incorrect. Search is hard. What’s needed in the enterprise is not a list of results. One size does not fit all.

Stephen Arnold, March 4, 2009

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