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Computers in Libraries |
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Washington, D.C. |
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Definitions |
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The basic pieces of CM |
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Lessons learned |
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What’s changing |
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Wrap up |
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Founded in 1991 -- “Boutique think tank” |
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Booz, Allen; UMI; Ziff; Information Access Co.
-- Participated in the development ABI/INFORM, Business Dateline, General
Business File, and Health Reference Center |
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Provides technology assessment and information
engineering services |
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Recent projects: |
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One of the founders of the Point Internet
service (“Top 5% of the ‘Net), sold to Lycos in 1995 |
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Kendara – sold to @Home in 2000 |
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Architecture for www.firstgov.gov (Pres. Clinton
and Bush) |
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Worked on i2’s Dot Net product Web Zeer
(Cambridge, England) |
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US West’s online yellow pages strategy |
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Six books, more than 40 articles |
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ASIS Distinguished Lectureship |
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Business and technical market studies. |
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Contact:
Stephen Arnold
502-228-1966, voice
502-228-0548, facsimile
www.arnoldit.com
sa@arnoldit.com |
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Textual information about products, people |
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Binary files (audio, video, programs, pictures) |
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Electronic mail with text and rich media |
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Facts—structured in database tables or
unstructured text |
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Numeric information—static or dynamic tables,
visual representations |
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Metadata — information about information |
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A need for basic tools |
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Web master and a small number of users |
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Content “templates” to allow “end users” to
create pages, change data, etc. |
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Support distributed systems |
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Technology is 20 percent of the job |
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CMS affects business processes at a fundamental
level |
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CMS requires time to do “right” |
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Integration with existing ERP applications not
flawless |
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Low cost means limits to scalability and
functionality |
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Standards support important |
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Management support vital |
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Awareness expanding: upwards (management),
downwards, and outwards |
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New users want rich media, caching exploding |
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Solutions, not separate programs |
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Integration with existing ERP applications |
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Intense price competition, conflicting claims |
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XML -- mandatory technology |
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Wireless, pervasive access |
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[A real-time enterprise is] a company that uses
Internet technology to drive out manual business processes, to eliminate
guesswork, and to reduce costs. |
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The key feature of a real-time enterprise is
spontaneous transaction flow. In most businesses today, an event like a
customer order spawns thousands of transactions that go through a series of
vertically organized departments. |
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As a result, most companies have a highly
fragmented view of their customers. A real-time enterprise addresses that
problem. |
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Ray Lane, General
Partner, Kleiner Perkins, 2001 |
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Not just a Web “thing” |
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Mix of technology, work processes, and policies |
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Integrate with Enterprise Information Systems
and other functional software |
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Prepare well... |
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The largest inefficiencies lie in interactions
between enterprises in an industry and units in a business. |
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Communications and information are critical to
interactions among enterprises. |
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The Internet’s biggest influence is on business
process innovation, and reducing communication and interaction costs |
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Database and XML (XHTML) friendly |
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Reduce risk with audit trail (work flow) |
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Reduce costs of site management and maintenance |
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Greater flexibility in handling rich,
multi-media content |
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Costs range from |
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Time only with Dot Net or Sun ONE tools |
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To more than $1 million plus when a Vignette
installation is integrated with an Enterprise Information System |
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Time to set up ranges from 15 days to six months
or more |
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Staff must use tools; otherwise, CM system fails |
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No silver bullet – a complex tool to manage
sites with dynamic content and multiple users |
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Distributed research |
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Ad hoc access to data |
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Increased flow of text-based messaging in the
form of e mail, collaboration, and messaging threads |
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Security by “owner,” not a programmer or system
administrator |
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Sustained cost control |
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According to Forrester Research, only ten
percent of the Global 2000 companies use content management systems. Such
systems allow content to be classified easily so that, for example,
documents uploaded at certain dates can be automatically removed or considered
for updating.(http://news.zdnet.co.uk/story/0,,s2081499,00.html) |
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At least part of what’s driving this market is
price. Until recently, most content management products were Unix-based,
costing from $250,000 to more than $1 million. Now, some vendors have hit
the market with less-expensive Windows and Macintosh-based systems, priced
as low as $15,000. Seybold Publications, 2001 |
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Specialized CM for pharmaceutical companies
available. Example: GXPharma (www.gxpharma.com). These tools add compliance
features. |
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Documentum provides GMPharma product, which was
codeveloped with PwC,
(www.documentum.com) |
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A set of standards |
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XML: Extensible Markup Language |
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UDDI: Universal Description, Discovery, and
Integration |
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WSDL: Web Services Description Language |
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SOAP: Simple Object Access Protocol |
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Tools for writing software--Microsoft.NET, Java
J2EE platform |
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New commercial “Web services” ventures coming
from France, Taiwan, Brazil... |
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Notes