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Wireless One
New York, May 2001 |
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Stephen E. Arnold |
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sa@arnoldit.com and http:// www.arnoldit.com |
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New book The New Trajectories of the Internet, Infonortics,
Ltd. Available May 2001 |
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To order: hcollier@infonortics.com |
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Contact author:
502-228-1966, voice
502-228-0548, facsimile
sa@arnoldit.com or |
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A handful of concepts |
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Good news and bad news |
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Three cases: medical, financial, and business
process |
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Wireless: a work flow option |
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Wrap up: practical metrics |
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Fixed point wireless--local wireless, eliminates
cables, sometimes called WiFi |
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Mobile wireless--wireless provided by telephony
companies |
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ROI--Figure out cost and payoff of technology |
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Wireless licenses and infrastructure costly |
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Fast speeds--not yet here |
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Confusion about fixed point wireless, mobile
wireless, Bluetooth, etc., etc. |
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“New” devices don’t support enhanced Web pages,
video, and certain dynamic features |
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Set up headaches |
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Time to plan, test, and select “mix” |
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IBM, SBC, and other major firms are moving
forward |
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Wireless--part of the plumbing |
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European and Japanese initiatives provide models |
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Bandwidth, security, and software to provide
data are improving...rapidly |
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Use wireless to reduce specific costs |
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Time to capture essential data and time required
to convert written information to digital form |
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Increase the throughput of a process |
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Drive down potential costs associated with risk
/ litigation |
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Eliminate specific steps in a process that add
direct or indirect costs to product / service delivery |
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Suite of wireless applications for emergency
room doctors / professionals |
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Capture intake data on a Palm / Handspring |
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Includes patient / treatment information |
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The price is $5,000 for five users |
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Pay off: 10 to 30 percent more patient
throughput with the system |
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Reduce “desk time” / increase client contact
time |
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Provide customers with “on the spot” information
/ eliminate day or more delay for information about financial products /
services |
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Close and transmit “order” faster |
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Payoff: Merrill Lynch says, “Savings and upside
are significant...” |
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Device deals |
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Palm |
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Then deal with Research in Motion |
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“IBM management found that lots of people were
using the Blackberry with Notes, so IBM inked a deal with RIM.”--Analyst,
San Francisco |
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More than 1,600 people and dozens of
partnerships including Nokia, Ericsson, CRM players, etc. |
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One IBM professional told an AIT consultant, “We
bought Palms and offered them to customers. Our folks were using the
BlackBerry device. Palm said it would have a server to support Domino. RIM
had one. We signed a deal with RIM. The savings are running in the 15
percent range, but the real upside is speeding up information flow. ” |
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IBM’s wireless “solution” provides companies “a
variety of wireless enterprise activities, including reading and sending
e-mail, logging on to corporate Intranets, updating calendars, and
accessing automated sales tools. “ |
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“We use these services ourselves,” said one
enthusiastic IBM marketer. |
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The price floor is in the $100,000 range for a
departmental set up. |
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The pay off time for a 20-person sales force is
less than six months. |
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Mirror World’s Scopeware |
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Wireless--just another option |
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Activate when needed |
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Easily embedded |
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Task defines use |
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Just-in-time delivery (but not push) |
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Metrics |
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Back office systems--wireless enabled |
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Distributed access |
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Heterogeneous file types |
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Work-related |
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Focus--business process |
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Data--legacy (old), current (yesterday and
today), and time-sensitive (now) |
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Move from “cost of cables” versus “cost of
wireless infrastructure and devices” |
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Focus: use when warranted |
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Where needed |
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When needed |
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Measure: |
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Speed |
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Cost reduction for processes |
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Revenue from use |
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Founded in 1991, small team of specialists |
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Provides technology assessment and information
engineering services |
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Planning |
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Analysis |
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Recent projects: |
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Wireless for the world’s largest software
company |
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University of Michigan next generation network
for Kresge Business School |
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Design and planning for U.S. government’s
firstgov.gov |
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Inventory and analysis of Canadian online
initiatives |
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Technical and financial analysis of 24
Application Service Providers |
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Contact: sa@arnoldit.com |
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